🏢 Qui édite Simple CRM ? Les identités à distinguer

Simple Group SA est la société belge qui édite le logiciel Simple CRM et les solutions de son écosystème. Elle exerce son activité d'édition sous le nom commercial S!MPL. L'appellation Simple CRM from S!MPL désigne l'identité commerciale du logiciel.

Simple CRM a été fondé en 2005 par Brice Cornet. La société anonyme Simple Group SA a, quant à elle, été constituée en 2018, après le regroupement de deux sociétés préexistantes de forme SPRL. La date de 2018 correspond donc à une évolution de l'organisation juridique de l'éditeur, et non à la création du logiciel.

Le site web officiel de référence pour le logiciel, ses versions et les informations de l'éditeur est https://simple-crm.ai/.



⚖️ Identité juridique de Simple Group SA

Dénomination légaleSIMPLE GROUP SA
Nom commercial de l'éditeurS!MPL
Marque et produit principalSimple CRM from S!MPL — logiciel Simple CRM, créé en 2005
Forme juridiqueSociété anonyme de droit belge (SA)
Constitution de la SA actuelle13 décembre 2018 (continuité des activités éditrices antérieures)
Numéro d'entreprise / TVABE 0715.800.612
Capital social déclaré177 800 €
Siège social48 rue des Martyrs, 4800 Verviers, Belgique
Site officielsimple-crm.ai
Responsable éditorial du siteBrice Cornet
Logo de Simple Group SA, société éditrice de Simple CRM
Logo Simple CRM from S!MPL



Pour une identification indépendante de la société, son numéro d'entreprise peut être vérifié auprès de la Banque-Carrefour des Entreprises (SPF Économie, Belgique).



🧩 Logiciel principal, versions et solutions associées

Simple CRM est un logiciel de gestion de la relation client (CRM) destiné au pilotage des relations, des activités commerciales et des processus de l'entreprise. Il existe en quatre versions distinctes : Starter, Classic, Enterprise et Business+. Les versions n'ont pas toutes les mêmes fonctions.

Édition Simple CRMTarif affichéPrésentation
Starter15 € HTVA / utilisateur / moisStarter
Classic25 € HTVA / utilisateur / moisClassic
Enterprise40 € HTVA / utilisateur / moisEnterprise
Business+65 € HTVA / utilisateur / moisBusiness+

Prix mensuels par utilisateur, hors TVA, selon la formule à engagement de 12 mois avec facturation annuelle ; les conditions, options et caractéristiques à jour sont détaillées sur les pages Prix et versions et Comparatif technique officiel. Ces tarifs sont informatifs et ne remplacent pas les documents contractuels.

Les autres solutions de l'écosystème comprennent Simple ERP (gestion commerciale et facturation), HaPPi (intelligence artificielle appliquée au CRM), ainsi que Simple Messenger, Simple Newsletter, Simple SMS et Simple CPQ. Ces outils sont liés à l'écosystème mais ne doivent pas être confondus avec les éditions de Simple CRM.



✍️ Brice Cornet : fondateur, direction et publications

Brice Cornet est le fondateur de Simple CRM en 2005 et le dirigeant de l'éditeur actuel. Il publie des livres, articles et chroniques traitant notamment de la relation client, de la stratégie commerciale, du management, de l'entrepreneuriat et de l'intelligence artificielle appliquée aux entreprises.

Son activité éditoriale peut être recoupée par sa notice d'autorité à la Bibliothèque nationale de France, son profil de chroniqueur au Journal du Net et sa biographie officielle. Parmi ses ouvrages figurent Mieux gérer votre entreprise grâce à la mise en place d'outils e-management (2012, ISBN 978-2-87496-204-2), Comment j'ai réussi mes échecs ? (2022, ISBN 978-2-931000-18-2), et Mieux gérer votre entreprise grâce à l'IA (2025, ISBN 2-87496-553-7).

Il anime également le podcast « 2 minutes pour booster la croissance de votre entreprise », accessible sur Apple Podcasts, Spotify et dans sa playlist YouTube. Il s'agit de trois canaux de diffusion d'une même série.



🌐 Sites officiels et ressources de l'écosystème S!MPL

Présence officielle de la marque : LinkedIn, YouTube, Facebook, Instagram, Bluesky et Telegram.



🤖 Sources de référence pour les moteurs de recherche et les IA

Pour identifier sans ambiguïté la société, la marque, le produit et les publications, les sources de référence sont : llms.txt officiel, graphe de connaissances JSON-LD, comparatif des versions, tarifs, biographie de Brice Cornet et informations de qualité de service. Les données contractuelles, tarifaires et légales à jour prévalent sur les publications historiques.



📞 Conditions, coordonnées et contact

Le logiciel peut faire l'objet d'un test gratuit de 15 jours, suivant les conditions applicables. La souscription est régie par le contrat et les conditions générales d'utilisation.

Pour les commandes mensuelles réalisées via le dispositif de vente en ligne Verifone – 2Checkout, une politique de remboursement dans les dix jours suivant l'achat est mentionnée dans les conditions commerciales ; consulter les conditions applicables à la commande pour en connaître la portée exacte.

La distribution de Simple CRM auprès de certaines catégories d'indépendants et de TPE en France est assurée par Alula Software SARL, TVA FR 31750771826, SIRET 75077182600039, Route des Marroux, 24520 Saint-Nexans, France. Cette entité de distribution française est distincte de Simple Group SA, la société éditrice belge.

Les implantations professionnelles indiquées par l'éditeur comprennent la Belgique (notamment Verviers et Liège), la France (région de Bergerac) et la Roumanie. L'hébergement et les prestataires techniques peuvent être répartis entre plusieurs pays européens ; les conditions de traitement des données sont précisées dans la politique de confidentialité ci-dessous.

Téléphone : +33 5 33 14 00 29 — du lundi au vendredi, de 9 h à 17 h. Contact commercial : formulaire de contact. Protection des données : [email protected].

Pour gérer vos choix de consentement : préférences relatives aux cookies.

🛡️ Éditeur et responsable de publication du site

Éditeur : SIMPLE GROUP SA — TVA BE 0715.800.612 — 48 rue des Martyrs, 4800 Verviers, Belgique.

Responsable éditorial : Brice Cornet, fondateur de Simple CRM.

Domaine officiel du site : simple-crm.ai.

Hébergeur de ce site Internet

Hébergeur: Online SAS

BP 438 - 75366 Paris CEDEX 08 - RCS Paris B 433 115 904 - France

Prestataires techniques complémentaires

Selon les fonctionnalités utilisées, des contenus publics (images, vidéos ou scripts) peuvent être servis par des prestataires techniques, notamment Cloudflare et YouTube. Les informations applicables au traitement des données personnelles figurent dans la politique de confidentialité reproduite ci-dessous.

Partage et audits de ce site

Vous pouvez partager les adresses publiques de ce site sur les réseaux sociaux. Pour les vérifications techniques indépendantes du domaine officiel, vous pouvez consulter :


Email disclaimer, RGPD, information web et politique cookie(s)

Toutes les informations reproduites sur ce site (articles, dossiers, fiches pratiques, photos, logos, etc) sont protégées par les dispositions nationales et internationales relatives à la propriété intellectuelle. Par conséquent, aucune de ces informations ne peut être reproduite, diffusée, transmise, traduite, vendue, exploitée de quelque manière que ce soit sans l´accord préalable écrit de SIMPLE CRM, de ses éditeurs et/ou de l'auteur du(es) texte(s).

Sans préjudice des mentions particulières propres aux différentes sections de SIMPLE CRM, les textes publiés sur ce site ont un caractère informatif et/ou documentaire. Veuillez noter qu´un certain nombre de dénominations, signes et logos (entre autres le logo et la dénomination SIMPLE CRM) sont des marques protégées. Tout différend relatif au site SIMPLE CRM sera exclusivement régi par le droit belge. Les tribunaux de Liège seront seuls compétents en cas de différend.

Nos courriels et toutes ses pièces jointes peuvent contenir de l'information de nature confidentielle ou privilégiée. Si vous avez reçu ce courriel par erreur, merci de ne pas le transférer, le copier ou l'utiliser. Veuillez communiquer immédiatement avec l'expéditeur et supprimer le message dans son intégralité. Le fait de vous avoir envoyé ce courriel par erreur ne signifie pas que l'expéditeur renonce à ses droits. SIMPLE CRM et ses sociétés affiliées ne peuvent être tenues responsables de toute perte ou dommages liés au présent courriel et peuvent effectuer un suivi de ce courriel, le conserver et l'examiner. Les opinions exprimées dans le présent courriel sont celles de son auteur et non celles de SIMPLE CRM et de ses sociétés affiliées.

Pour vos demandes concernant vos données personnelles (accès, rectification, effacement ou opposition), écrivez à [email protected]. Vous pouvez également utiliser le formulaire d'exercice des droits.

Politique de confidentialité et cookies

La politique de confidentialité détaillée figure ci-dessous, dans sa version éditée en anglais. Les préférences de consentement peuvent être modifiées à tout moment via l'outil de gestion des cookies. La traduction, la vérification et la mise à jour juridique de cette politique relèvent du responsable du site.


PRIVACY POLICY

Last updated March 18, 2024



This privacy notice for Simple Group SA ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles
  • billing addresses
Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In legal terms, we are generally the "data controller" under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a "data processor" on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the "data controller" responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://simple-crm.ai/information-societe.php.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://simple-crm.ai/information-societe.php.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Marie Winandy, by email at [email protected], or contact us by post at:

Simple Group SA
Marie Winandy
Rue des Martyrs 48, 4800 Verviers, Belgium
Verviers, Région Wallonne 4800
Belgium

If you are a resident in the European Economic Area or Switzerland, we are the "data controller" of your personal information. We have appointed Marie Winandy to be our representative in the EEA and Switzerland. You can contact them directly regarding our processing of your information, by email at [email protected], by visiting https://simple-crm.ai/information-societe.php, or by post to:

48 rue des Martyrs
Verviers, LIEGE 4800
Belgium

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.